{"id":9,"date":"2025-04-04T19:00:07","date_gmt":"2025-04-04T19:00:07","guid":{"rendered":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/?page_id=9"},"modified":"2025-07-03T20:46:10","modified_gmt":"2025-07-03T20:46:10","slug":"homa","status":"publish","type":"page","link":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/","title":{"rendered":"Formulario"},"content":{"rendered":"<style>\n        .kinsa-form-container-35 { max-width: 100%; margin: 0 auto; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif; }\n        .kinsa-form-container-35 .kinsa-form-grid { display: grid; gap: 24px; grid-template-columns: repeat(2, 1fr); }\n        \/* A\u00d1ADIDO: Estilo para ancho completo en el frontend *\/\n        .kinsa-form-container-35 .kinsa-form-grid .kinsa-field-full-width { grid-column: 1 \/ -1; }\n        @media (max-width: 768px) {\n            .kinsa-form-container-35 .kinsa-form-grid { grid-template-columns: 1fr; gap: 20px; }\n            .kinsa-form-container-35 .kinsa-form-grid .kinsa-field-full-width { grid-column: auto; } \/* En m\u00f3vil, no fuerza a spanir si no es necesario *\/\n        }\n        .kinsa-form-container-35 .kinsa-field-wrap { display: flex; flex-direction: column; margin-top: 10px; }\n        .kinsa-form-container-35 .kinsa-field-wrap > label { font-size: 14px; color: #374151; font-weight: 600; margin-bottom: 8px; display: block; }\n        .kinsa-form-container-35 .kinsa-required { color: #ef4444; font-weight: bold; margin-left: 4px; }\n        .kinsa-form-container-35 .kinsa-field-description { display: block; margin-top: -4px; margin-bottom: 8px; color: #6b7280; font-size: 13px; }\n        .kinsa-form-container-35 input[type=text], .kinsa-form-container-35 input[type=email], .kinsa-form-container-35 input[type=tel], .kinsa-form-container-35 input[type=date], .kinsa-form-container-35 input[type=number], .kinsa-form-container-35 input[type=url], .kinsa-form-container-35 input[type=file], .kinsa-form-container-35 textarea, .kinsa-form-container-35 select { width: 100%; padding: 10px 12px; border: 2px solid #e5e7eb; border-radius: 8px; font-size: 16px; transition: all 0.3s ease; background: #fff; box-sizing: border-box; }\n        .kinsa-form-container-35 input[readonly] { background-color: #f3f4f6; cursor: not-allowed; }\n        .kinsa-form-container-35 input:focus, .kinsa-form-container-35 textarea:focus, .kinsa-form-container-35 select:focus { outline: none; border-color: #5a9f94; box-shadow: 0 0 0 3px rgba(90, 159, 148, 0.2); }\n        .kinsa-form-container-35 textarea { min-height: 120px; resize: vertical; }\n        .kinsa-form-container-35 .kinsa-choice-wrap { display: flex; align-items: center; margin-bottom: 12px; }\n        .kinsa-form-container-35 .kinsa-choice-wrap input[type=radio], .kinsa-form-container-35 .kinsa-choice-wrap input[type=checkbox] { margin-right: 10px; width: 18px; height: 18px; accent-color: #3b5b64; }\n        .kinsa-form-container-35 .kinsa-choice-wrap label { font-weight: 500; font-size: 16px; display: flex; align-items: center; cursor: pointer; }\n        .kinsa-form-container-35 .kinsa-submit-wrapper { grid-column: 1 \/ -1; display: flex; justify-content: center; margin-top: 16px; }\n        .kinsa-form-container-35 .kinsa-submit-btn { background: linear-gradient(135deg, #3b5b64 0%, #5a9f94 100%); color: white; border: none; padding: 14px 32px; border-radius: 8px; font-size: 16px; font-weight: 600; cursor: pointer; transition: all 0.3s ease; box-shadow: 0 4px 15px rgba(90, 159, 148, 0.3); min-width: 160px; }\n        .kinsa-form-container-35 .kinsa-submit-btn:hover { transform: translateY(-2px); box-shadow: 0 6px 20px rgba(90, 159, 148, 0.4); }\n        .kinsa-form-container-35 .kinsa-submit-btn:disabled { opacity: 0.6; cursor: not-allowed; }\n        .kinsa-form-container-35 h2, .kinsa-form-container-35 h3, .kinsa-form-container-35 h4 { color: #1f2937; margin: 0 0 16px 0; font-weight: 700; }\n        .kinsa-form-container-35 p { color: black; line-height: 1.6; margin: 0 0 16px 0; }\n        .kinsa-form-container-35 .kinsa-field-type-anuncio p { color: inherit; } \/* MODIFICADO: Asegura que los p\u00e1rrafos dentro de anuncios hereden su color *\/\n        .kinsa-form-container-35 .kinsa-divider { border: none; height: 2px; background: linear-gradient(90deg, transparent, #e5e7eb, transparent); margin: 24px 0; }\n        .kinsa-form-container-35 .kinsa-form-messages { margin-top: 20px; padding: 16px; border-radius: 8px; font-weight: 500; }\n        .kinsa-form-container-35 .kinsa-success-message { background: #d1fae5; color: #065f46; border: 1px solid #a7f3d0; }\n        .kinsa-form-container-35 .kinsa-error-message { background: #fee2e2; color: #991b1b; border: 1px solid #fca5a5; }\n        .kinsa-form-container-35 .kinsa-form.loading { position:relative; }\n        .kinsa-form-container-35 .kinsa-form.loading::after { content: ''; position: absolute; inset: 0; background: rgba(255, 255, 255, 0.8) center\/50px no-repeat url('\/wp-includes\/images\/spinner-2x.gif'); border-radius: 8px; }\n        <\/style>\n        <div class=\"kinsa-form-container-35\" data-form-id=\"35\">\n            <form method=\"post\" enctype=\"multipart\/form-data\" class=\"kinsa-form\" data-ajax=\"true\">\n                <input type=\"hidden\" name=\"kinsa_form_id\" value=\"35\">\n                <input type=\"hidden\" name=\"action\" value=\"kinsa_submit_form\">\n                <input type=\"hidden\" id=\"kinsa_form_nonce\" name=\"kinsa_form_nonce\" value=\"e5e70cca0c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/libro-reclamaciones\/wp-json\/wp\/v2\/pages\/9\" \/>\n                <div class=\"kinsa-form-grid\">\n                    <div class='kinsa-field-wrap kinsa-field-type-autodate'><label for='kinsa-field-1751563869695'>Fecha de Env\u00edo <\/label><input type='text' id='kinsa-field-1751563869695' name='fecha_automatica_1751563869695' value='2026-08-17' readonly><\/div><div class='kinsa-field-wrap kinsa-field-type-correlative'><label for='kinsa-field-1751568813191'>N\u00b0 de Registro <\/label><input type='text' id='kinsa-field-1751568813191' name='correlativo_1751568813191' value='000055' readonly><\/div><div class='kinsa-field-wrap kinsa-field-type-heading kinsa-field-full-width'><h2>1. Identificaci\u00f3n del Consumidor Reclamante<\/h2><\/div><div class='kinsa-field-wrap kinsa-field-type-text'><label for='kinsa-field-1751563882069'>Nombres <span class=\"kinsa-required\">*<\/span><\/label><input type='text' id='kinsa-field-1751563882069' name='campo_1751563882069' placeholder='Nombre completo' required><\/div><div class='kinsa-field-wrap kinsa-field-type-text'><label for='kinsa-field-1751569261399'>Apellidos <span class=\"kinsa-required\">*<\/span><\/label><input type='text' id='kinsa-field-1751569261399' name='campo_1751569261399' placeholder='Apellido completo' required><\/div><div class='kinsa-field-wrap kinsa-field-type-number'><label for='kinsa-field-1751563951703'>DNI\/CE: <span class=\"kinsa-required\">*<\/span><\/label><input type='number' id='kinsa-field-1751563951703' name='campo_1751563951703' placeholder='Ingresa el n\u00famero de tu documento de identidad' required><\/div><div class='kinsa-field-wrap kinsa-field-type-tel'><label for='kinsa-field-1751569302465'>Tel\u00e9fono: <span class=\"kinsa-required\">*<\/span><\/label><input type='tel' id='kinsa-field-1751569302465' name='campo_1751569302465' placeholder='Ingresa un n\u00famero de contacto' required><\/div><div class='kinsa-field-wrap kinsa-field-type-text kinsa-field-full-width'><label for='kinsa-field-1751565505168'>Domicilio <span class=\"kinsa-required\">*<\/span><\/label><input type='text' id='kinsa-field-1751565505168' name='campo_1751565505168' placeholder='Direcci\u00f3n completa' required><\/div><div class='kinsa-field-wrap kinsa-field-type-text kinsa-field-full-width'><label for='kinsa-field-1751565552127'>Padre o madre (en caso de ser menor de edad): <\/label><input type='text' id='kinsa-field-1751565552127' name='campo_1751565552127' placeholder='Nombres y apellidos' ><\/div><div class='kinsa-field-wrap kinsa-field-type-heading kinsa-field-full-width'><h2>2. Identificaci\u00f3n del Bien Contratado<\/h2><\/div><div class='kinsa-field-wrap kinsa-field-type-select kinsa-field-full-width'><label for='kinsa-field-1751566699003'>Producto\/Servicio: <span class=\"kinsa-required\">*<\/span><\/label><select id='kinsa-field-1751566699003' name='campo_1751566699004' required><option value='Producto'>Producto<\/option><option value='Servicio'>Servicio<\/option><\/select><\/div><div class='kinsa-field-wrap kinsa-field-type-number kinsa-field-full-width'><label for='kinsa-field-1751566779520'>Monto Reclamado: <span class=\"kinsa-required\">*<\/span><\/label><input type='number' id='kinsa-field-1751566779520' name='campo_1751566779521' placeholder='999999' required><\/div><div class='kinsa-field-wrap kinsa-field-type-textarea kinsa-field-full-width'><label for='kinsa-field-1751566797641'>Descripci\u00f3n: <\/label><textarea id='kinsa-field-1751566797641' name='campo_1751566797641' placeholder='' ><\/textarea><\/div><div class='kinsa-field-wrap kinsa-field-type-heading kinsa-field-full-width'><h2>3. Detalle de la Reclamaci\u00f3n y Pedido del Consumidor<\/h2><\/div><div class='kinsa-field-wrap kinsa-field-type-anuncio kinsa-field-full-width'><div style='background-color:#fdf3d1; color:#624e17; padding: 15px; border-radius: 8px;'><p>1. Reclamo: Disconformidad relacionada a los productos o servicios. | 2. Queja: Disconformidad no relacionada a los productos o servicios; o, malestar o descontento a la atenci\u00f3n al p\u00fablico.<\/p>\n<\/div><\/div><div class='kinsa-field-wrap kinsa-field-type-select kinsa-field-full-width'><label for='kinsa-field-1751569607608'>Solicitud: <\/label><select id='kinsa-field-1751569607608' name='campo_1751569607608' ><option value='Reclamo'>Reclamo<\/option><option value='Queja'>Queja<\/option><\/select><\/div><div class='kinsa-field-wrap kinsa-field-type-textarea kinsa-field-full-width'><label for='kinsa-field-1751569832986'>Detalle: <\/label><textarea id='kinsa-field-1751569832986' name='campo_1751569832986' placeholder='' ><\/textarea><\/div><div class='kinsa-field-wrap kinsa-field-type-textarea kinsa-field-full-width'><label for='kinsa-field-1751569843994'>Pedido: <\/label><textarea id='kinsa-field-1751569843994' name='campo_1751569843994' placeholder='' ><\/textarea><\/div><div class='kinsa-field-wrap kinsa-field-type-heading kinsa-field-full-width'><h3>Observaciones y Acciones Adoptadas por el Proveedor<\/h3><\/div><div class='kinsa-field-wrap kinsa-field-type-paragraph kinsa-field-full-width'><p>Grupo Inmobiliario Kinsa dar\u00e1 respuesta a su reclamo\/queja en un plazo no mayor a quince (15) d\u00edas h\u00e1biles mediante correo electr\u00f3nico.<\/p>\n<\/div><div class='kinsa-field-wrap kinsa-field-type-recaptcha kinsa-field-full-width'><div class=\"g-recaptcha\" data-sitekey=\"6LfzF-8kAAAAAG-F6O7Ae5PggJbYS7RZo5K1CKLJ\"><\/div><\/div><div class=\"kinsa-submit-wrapper\"><button type=\"submit\" class=\"kinsa-submit-btn\">Enviar reclamo<\/button><\/div>                <\/div>\n\n                <div class=\"kinsa-form-messages\" style=\"display: none;\">\n                    <div class=\"kinsa-success-message\">\u00a1Gracias por tu mensaje! Te responderemos pronto. <\/div>\n                    <div class=\"kinsa-error-message\">Ha ocurrido un error. Por favor, int\u00e9ntalo de nuevo.<\/div>\n                <\/div>\n            <\/form>\n        <\/div>\n\n        \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"inicio.php","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":7,"href":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":42,"href":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/wp-json\/wp\/v2\/pages\/9\/revisions\/42"}],"wp:attachment":[{"href":"https:\/\/grupokinsa.com.pe\/libro-reclamaciones\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}